refund policy

Warranty and Returns

We pride ourselves on the quality of our products through rigorous quality control inspections. For added peace of mind, we also offer a comprehensive 30-day return guarantee on every order. Buy with confidence and enjoy a great shopping experience!

Return process:

1. Contact our customer service staff, provide the order number, the Sku of the product that needs to be returned, and explain the reason for the return in detail. If there is a quality problem, please provide a high-definition picture or video of the defective item. Email: info@wholesale-crystal.com

Returnable items

Items that can be returned/refunded or exchanged within 30 days of receipt must meet the following criteria:

1. Defective item arrived damaged/broken or soiled.
2. The item received is not the correct size/color.
3. Unwashed, unworn and unused items that do not meet your expectations within 30 days of receipt.

non-returnable items

We will not accept returns in the following cases:

1. Items beyond the 30-day warranty period.
2. Items that have been washed, worn, used or misused.

Note: All returns must be authorized by our team through the Support Center. Returns without a Return Order (RMA) will not be accepted.

Return Process and Time Frame

Please follow our returns process carefully to minimize any delays:

1. If your item is returnable (see above), please submit a ticket in our Support Center stating your:

order number

product name

reason to come back

2. Our customer service team will respond to your request within 24 hours and provide you with a Return Order (RMA) along with our return address.
3. Please return the item according to our instructions on the RMA form and send us proof of return in the form of a tracking number and a valid return receipt.
4. Once we receive the returned item, we will email you within 3 days and arrange for an exchange or refund.

Please allow our after-sales team to process your request within 3-6 business days. After this, please note the following refund times:

For credit card chargebacks, please process the transaction within 7-14 business days.

For PayPal refunds, please wait up to 48 hours for the transaction to appear in your account.

For Wallet Refunds (Store Credit), please update your account within 24 hours.

Return shipping and address

Our goal is to provide a service that benefits all of our loyal customers. All our other US customers can return to our warehouse. Please be sure to contact us prior to returning your item to submit a ticket on Form R.M.A (Return Material Authorization) with the relevant address.

For quality problems or problems caused by our mistakes

Once we have your photographic evidence, we will resend the item or issue a refund to you. Our company bears the shipping cost of returning the goods.

For non-quality issues

In this case, the buyer will be responsible for shipping charges when returning to our address.

Please contact your local post office to confirm the actual return shipping cost. We recommend that you use the cheapest registered card delivery method available.